In this role, you’ll be dually responsible for:

Supporting the Travel Operations Team:

Reporting to the Director of Operations, you will be responsible for supporting the day-to-day operations of our Travel Operations teams (“Pods”) and ongoing client programs. This will include, but not be limited to:

• Administering Internal Processes & Documentation: Updating and maintaining comprehensive documentation for all applicable processes and procedures and keeping them up to date.

• Maintaining Company-Wide Platforms: Overseeing the administration and maintenance of office platforms such as our Employee Dashboard, ASANA, Slack, Zoom, and Swoogo. Ensuring new updates are explored, and relevant knowledge shared with the team.

• Improving Operational Efficiency & Productivity: Researching and identifying potential software and tools to enhance company operations and improve efficiency. This may involve conducting demos, assessing functionality, and managing pilot testing phases of any new platforms or software as needed.

• Supporting Travel Operations Director & Pods:
  • Client Communication: Assist in the management of client email inboxes while Travel Pods are out of the office and/or executing programs 
  • Manage Office Ordering, Including Swag, Client Items, and Other Supplies: Oversee the procurement and distribution of program materials and merchandise. 
  • Manage Distribution & Reporting on Client & Internal Surveys: Draft and distribute surveys to gather feedback from program attendees and internal staff. Then, analyzing and summarizing survey results and compiling reports to review with leadership.
  • Provide On-Site Staffing Support as Needed: Be available to support on-site staffing for events and programs, ensuring smooth operations and addressing any issues that arise. This would not be a requirement, but the opportunity to travel and staff programs may arise.

• Handle Additional Daily Tasks as They Arise: Being flexible and responsive to handling various tasks and challenges that come up during daily operations.

Supporting Moniker’s People & Culture Initiatives:

• Employee Recognition and Appreciation: Taking ownership of Moniker’s Employee Appreciation and Recognition efforts, ensuring our People initiatives are maintained consistently, to high standards. Supporting the administrative side of our Company Perks & Benefits, and maintaining an organized schedule to track important dates and upcoming events to ensure things are kept on track.

• Company Recognition and Branding Efforts: Handling submissions for awards such as our Great Places to Work and Top 100 Companies in Canada titles. Additionally, staying on top of new award opportunities that align with our achievements and values, ensuring we remain competitive and recognized as a best-in-class company within our industry.

• Organize and Facilitate Professional Development. Coordinate and manage professional development initiatives, including sourcing and organizing guest speakers for our internal retreats (“Monikons”), as well as planning and executing internal "Lunch & Learn" sessions aimed at fostering personal growth and skill enhancement for our staff.

• Assist in Implementing Office Policies and Procedures: Supporting the enforcement of office policies and procedures. Ensure all team members are aware and documentation is easily accessible on the internal MoniWiki dashboard.

• Support the SLT with Special Projects: Provide administrative and logistical support on new initiatives introduced to the company by the Senior Leadership Team (Example: Build out docs with the new OKRs / scorecards).

You’ve got experience working in a fast-growing agency.

‍You’re a high-performing Office Manager, Chief of Staff, or HR/People Professional with 5+ years of experience in a high-growth environment. You’ve been at a start-up or fast-moving company and thrive in an environment where you are given some structure to your role, but lots of leeway to introduce new ideas and initiatives of your own, and carve out the role to really make it your own.

You have superior attention to detail.

‍You pride yourself on thoroughness and accuracy and consider yourself an Excel Ninja. You are a stickler for detail and have high standards, especially when it comes to keeping track of important dates and deadlines, and managing oodles of data across multiple spreadsheets.

You’re an amazing teammate.

You’re the first to put up your hand to support your colleagues when they are overwhelmed, and you’re willing to drop what you’re doing to help out when needed. You strive to build genuine relationships built on camaraderie and mutual trust throughout the company, and love being the “go-to” person in your organization.

You’re driven and proactive.

‍You have a solid work ethic and approach each situation with energy and enthusiasm, even when the task at hand isn’t the most glamorous. You approach every challenge, committed and determined to achieve or exceed expectations and act with a sense of urgency.

You own your tasks.

You love a challenge and take great satisfaction in tackling tasks head-on, whether big or small. You are comfortable making independent decisions and follow your instincts to move quickly and efficiently. You are comfortable being measured by the results of your work, not just the effort put in.

You’re great at multi-tasking.

You excel at juggling multiple projects simultaneously, maintaining high standards across all tasks while effectively prioritizing and managing time.

You’re tech-savvy.

You are adept with new technologies and feel extremely comfortable with spreadsheets, and platforms like GoogleDrive, Asana, and Slack, among others.

You’re a self-starter and can work independently.

‍You’re a self-starter with the determination and ability to take on tasks independently. You thrive on being given a task and told what success looks like, but being given leeway to figure out the “how” on your own (though you know when to ask for help, ensuring that you stay on track!). Given the significant amount of time spent working remotely and without direct supervision, your capability to work autonomously is essential to this role.

This role won’t be a good fit if:

• You aren’t a “people person” who thrives on the energy of being a hub within a team
• You aren’t extremely detail-oriented and love working with checklists and ticking off tasks every day
• You are put off by a daily routine that changes up often - where most days and weeks don’t usually look the same
• You don’t love and excel at working remotely, autonomously, without a lot of supervision on how you manage your day
• You aren’t ridiculously organized and efficient
• You don’t like having multiple projects on the go
• You struggle to prioritize tasks effectively or have a tendency to procrastinate
• You get easily frustrated and overwhelmed when confronted with multiple tasks